FAQ's

1. Where can I contact you?

You can reach us at quiplyofficial@gmail.com for any inquiries or support regarding our products and services.

2. Where are your products shipped from?

Our products are shipped from various suppliers located in different regions to ensure timely delivery and a diverse selection of innovative lighting solutions.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. You can request a refund within 30 days of receiving your item, provided it is in its original condition.

4. How do I initiate a return?

To start a return, please contact us at quiplyofficial@gmail.com. We will provide you with the necessary instructions to return your item.

5. What items are non-returnable?

Certain items such as perishable goods, custom products, and personal care items cannot be returned. Please contact us if you have questions about a specific item.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, but please allow additional time for your bank or credit card company to post the refund.

7. Can I exchange my product?

The fastest way to exchange a product is to return the item you have and make a separate purchase for the new item once the return is accepted.

8. Do you ship internationally?

Yes, we offer international shipping. Please check our shipping policy for more details on shipping times and costs to your location.

9. What should I do if my item arrives damaged?

Please inspect your order upon reception. If the item is defective or damaged, contact us immediately at quiplyofficial@gmail.com so we can address the issue promptly.

10. Do you offer any warranties on your products?

While we do not offer specific warranties, we ensure that all our products meet high-quality standards. If you encounter any issues, please reach out to us for assistance.